PRINTING HELP & SUPPORT
Find answers about quotes, artwork, proofs, production, shipping, reorders and custom printing. If you are not sure about a printing specification, tell us what you are trying to produce and our team can help with the details.
HELP TOPICS
Choose a topic below or browse the answers throughout this page.
ORDERING & QUOTES
Standard or unusual, the first step is giving us enough information to understand what you are trying to produce.
Request a QuoteUse our online quote request and provide as much information as you have about the project. Include the product, finished size, quantity, number of pages or sides, paper or material preferences, finishing requirements and delivery needs when known. A print specialist can review the request and help fill in missing details.
The most useful information is the type of piece, finished size, quantity, number of pages or printed sides, paper or material, color requirements and any folding, binding or finishing. If you already have artwork, you can provide that as well.
You do not need to know every printing term or specification. Tell us what you are trying to create, how it will be used and approximately how many you need. Our team can help determine the appropriate size, stock, printing method and finishing.
Yes. MMPrint handles both standard commercial printing and projects that require custom sizes, specialty materials, binding, finishing or other production requirements. Custom projects are reviewed by a print specialist rather than relying only on a standard online price calculator.
ARTWORK & FILE SETUP
Good print production starts with properly prepared artwork, but our team reviews files before production begins.
Print-ready PDF files are generally preferred because they preserve page size, fonts, images and layout reliably. Other design files may also be usable depending on the project. If you are unsure whether your file is suitable, send it with your quote or order information and our team can review it.
Yes. Artwork is reviewed as part of the prepress process before it moves into production. We look for common production issues that could affect printing, such as page size, bleed, image quality and other file-related concerns.
Bleed is artwork that extends beyond the final trim edge of a printed piece. It allows images, colors and backgrounds that are intended to reach the edge to be trimmed cleanly without leaving an unwanted white edge.
Images should have enough resolution at their final printed size to reproduce cleanly. As a general print-production target, photographic images are commonly prepared at approximately 300 pixels per inch at final size. Our prepress team can review supplied artwork if you are unsure.
Commercial printing is generally produced using CMYK process color, while RGB is primarily used for screens and digital displays. Preparing print artwork in the intended print color space provides better control over the final result.
In many cases, yes. If prepress identifies an issue, we can explain what needs attention and determine whether the file can be corrected or whether revised artwork is required.
PROOFS & PRODUCTION
The proofing process gives you an opportunity to review the job before production begins.
A proof is provided when required for the order so that the artwork and job setup can be reviewed before production. Follow the instructions provided with your proof carefully and review all content before approving it.
Production begins after the order, artwork and any required proof approval are ready for production. Approval is an important production milestone because nothing should move forward until the customer has reviewed the proof where one is required.
Production time depends on the product, quantity, materials and finishing involved. Many projects are produced within approximately 2–5 business days after proof approval, while complex work may require additional time. Your quote or order information should identify the expected production schedule for your specific project.
Contact MMPrint immediately if you discover a problem after approval. Once production has started, changes may no longer be possible and could require restarting part or all of the job. Review names, dates, numbers, spelling, images and other important content carefully before approving a proof.
CUSTOM PRINTING
Commercial printing rarely has to be one-size-fits-all. We can help determine the right production approach for the project.
Yes. Many printed products can be produced in custom finished sizes. The practical size range depends on the product, material, printing method and finishing requirements.
Available materials vary by product and may include coated and uncoated papers, cover stocks, synthetic materials and specialty substrates. If you have a particular look, feel, thickness or use in mind, include that information with your quote request.
Finishing can include services such as cutting, folding, scoring, binding, drilling, corner rounding and other product-specific operations. The available options depend on the printed piece and how it will be used.
Yes. Projects involving multiple components, unusual specifications, special finishing or other production requirements can be reviewed individually. Explain what you are trying to accomplish and our team can help determine how to produce it.
Yes. MMPrint produces commercial printing using production methods suited to different quantities and project requirements. The most appropriate production method depends on the specifications of the job rather than quantity alone.
SHIPPING & PICKUP
MMPrint serves businesses nationwide and also offers pickup for customers who prefer to collect their orders from our facility.
Yes. MMPrint provides commercial printing for businesses throughout the United States and can ship completed orders nationwide.
Yes. Ground shipping is available for orders being shipped within the United States. Many MMPrint orders include free ground shipping, depending on the product and order terms.
Expedited shipping may be available depending on the destination, production schedule and completed package. If you have a firm delivery date, provide it when requesting your quote so both production and transit time can be considered.
Yes. Local pickup is available from MMPrint in Carle Place, New York. Wait until your order has been confirmed as ready before arriving for pickup.
When tracking information is available for a shipped order, use the shipment information provided with your order notification to follow its progress with the carrier.
ORDERS & REORDERS
Returning customers can use their account history to review previous orders and start a reorder.
Log into your MMPrint account to view your order history. Previous orders provide the easiest starting point when you need another run of an existing project.
Yes. If the artwork, quantity, specifications or delivery requirements have changed, provide the updated information when placing the reorder or requesting a new quote. Changes can affect pricing and production.
Contact MMPrint as soon as possible and provide the order information along with a clear description of the problem. Photos can be helpful when the issue involves printing, finishing, packaging or shipping damage.
Problems with a completed order should be reported within 10 business days so the issue can be reviewed promptly.
Because printed products are custom manufactured, eligible claims are handled through an appropriate reprint or account credit rather than a cash refund. Each issue is reviewed based on the order and the nature of the problem.
STILL NEED HELP?
You do not need to figure out every paper, binding or finishing specification before contacting us. Tell us what you need to create and an MMPrint print specialist can help work through the details.
