1. Policy at a Glance

2. Custom Products — All Sales Final

Because our products are made to order from your artwork and specifications, all sales are final. We do not accept returns or exchanges, and we do not issue cash refunds or refunds to the original payment method.

Orders are not eligible for a reprint or credit for any of the following:

• Buyer’s remorse or a change of mind after an order is placed.
• Incorrect product, size, quantity, stock, or finish selected by you.
• Designs, layouts, or proofs that you approved before production.
• Any reason other than a verified production defect or error caused by MMPrint, as described in Section 3.

3. What Is Covered — Reprints and Credits

We stand behind our workmanship. At our sole option, we will reprint the affected portion of your order or issue an MMPrint account credit if the order has a genuine defect or error caused by MMPrint, including:

• A manufacturing or workmanship defect that falls outside generally accepted industry tolerances.
• A printing error caused by our production process and not by your files or approval.
• The wrong product, stock, quantity, or finish shipped due to our error.
• Damage that occurred during our production process, as distinct from carrier damage described in Section 8.

A reprint will reproduce your original approved order. It will not incorporate new changes or updated artwork. Only one reprint per order is provided, and a reprinted order is not eligible for a further reprint.

We retain sole discretion, based on the evidence you provide and our inspection, to determine whether an issue is a genuine defect or a minor imperfection within acceptable industry tolerance.

4. What Is Not Covered

We do not provide a reprint or credit for issues that are not our fault or that fall within normal industry tolerances, including:

• Errors in customer-supplied files, including misspellings, typos, grammar, graphics, incorrect or low-resolution images, damaged or substituted fonts, transparency or overprint issues, improper bleeds, incorrect cut, fold, or die lines, crop marks, or sizing.
• Anything contained in a proof or order you approved.
• Color variation within accepted trade tolerance, including RGB-to-CMYK conversion shifts and differences between on-screen previews or proofs and the final printed piece. See Section 5.
• Overruns or underruns of up to ten percent (10%) of the quantity ordered, which are considered acceptable delivery.
• Minor imperfections such as slight trimming or alignment shifts, small specks, light scuffing, page curl, or minor bindery variation.
• Loss, damage, or delay caused by shipping carriers once your order has been tendered to the carrier. See Section 8.
• Delays or losses arising from turnaround estimates, missed events, or missed deadlines.
• Rush, expedited-production, and expedited-shipping charges, which are not eligible for credit even if another portion of a claim is approved.

5. Color and Gang-Run Printing

To provide affordable four-color printing, MMPrint may use gang-run printing, which groups your job with other customers’ jobs on a shared press sheet. Because of variances in paper, inks, equipment, and screen calibration, a “pleasing color” variation, as determined by generally accepted trade and technical methods, is to be expected and is considered acceptable performance.

We do not guarantee exact color matching, and no reprint or credit will be issued for color variation within these tolerances. If your job is color-critical, you must request a dedicated press run and a physical printed proof, at additional cost, before production.

6. Proof Approval

You are solely responsible for reviewing and approving your proof. Once you approve a proof, waive a proof, or the applicable auto-approval period elapses, the file is locked and production proceeds on that basis. Errors contained in an approved or waived proof, including spelling, layout, color, and sizing, are not eligible for a reprint or credit. Please review every proof carefully before approving.

7. How to File a Claim

To be eligible for any remedy, you must submit a written claim within ten (10) business days of delivery. Claims made after this window are waived, and the order is deemed accepted and to have fully satisfied all specifications.

1. Email info@mmprint.com within 10 business days of delivery, with “Claim” and your order number in the subject line.
2. Include your order number, a description of the issue, and clear photographs of the affected product. For shipping damage, also include photographs of the packaging and shipping label.
3. Do not discard the product or packaging, and do not return anything until we authorize it. Unauthorized returns will not be accepted.
4. If we request a return, we will provide instructions. We may require the affected merchandise to be returned, at our cost when the issue is our fault, before a reprint or credit is issued.
5. Once the claim is verified, we will provide the approved remedy — a reprint or MMPrint account credit — for the affected portion of the order.

8. Shipping Damage, Loss, and Delays

Title and risk of loss pass to you when your order is tendered to the carrier. MMPrint is not responsible for loss, damage, misdelivery, or delay caused by a carrier, and carrier-caused loss or damage does not qualify for a cash refund.

If your order is visibly damaged in transit, report it within ten (10) business days of delivery with photographs of the outer box, shipping label, all packaging, and the damaged items. Retain all materials for possible inspection.

We will assist you in filing a carrier claim and, as a courtesy, may offer a one-time reprint or MMPrint account credit where the carrier claim is substantiated.

9. Cancellations

Because production begins quickly, you may cancel an order only on the same business day it is placed and before production has begun. Cancellation requests must be made in writing to info@mmprint.com.

A cancelled order remains subject to charges for costs and materials already incurred, including any design, proofing, or administrative work, and a minimum cancellation charge equal to the greater of $35 or 3% of the order value, including shipping.

Any remaining value approved after applicable cancellation charges will be issued as MMPrint account credit only. No cash refund or refund to the original payment method will be issued. Fees for design and graphics services already performed are not eligible for credit. Once production has begun, orders cannot be cancelled.

10. Reprints and Credits

When a claim or other remedy is approved:

• Our preferred remedy is a reprint of the affected portion of the order.
• At our option, we may instead issue an MMPrint account credit for the affected portion of the order.
• The value of any credit will not exceed the amount paid for the affected portion of the order.
• Original shipping charges are not eligible for credit unless the entire order was affected by an error caused by MMPrint.
• MMPrint does not issue cash refunds, checks, card refunds, or refunds to the original payment method.
• MMPrint account credit does not expire, has no cash value, and cannot be redeemed or exchanged for cash.
• Account credit may not be combined with other promotions unless otherwise approved by MMPrint.

11. Limitation of Liability

To the fullest extent permitted by law, MMPrint’s total liability for any claim relating to a product or order, whether satisfied by a reprint or credit, shall not exceed the amount you actually paid for the specific product or order giving rise to the claim. MMPrint shall not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, lost business, or missed deadlines, arising out of or relating to any order or this Policy. This Section is in addition to, and does not limit, the disclaimers and limitations in our Terms of Use.

12. Changes to This Policy

We may update or modify this Policy at any time in our sole discretion. The version published on MMPrint.com at the time you place your order governs that order. Please review this Policy each time you order.

13. Governing Law

This Policy is governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and is subject to the dispute-resolution, arbitration, and venue provisions of our Terms of Use.